The single sign-on system will be managed by Keycloak, and the guidelines are as follows:

  • Users can view all systems that support Single Sign-On via
  • Systems with “SSO Ready” status can be accessed via the same link as before.
  • The user will be redirected to the same login page for each system at UTHM once they logout.
  • The “Remember me” feature will be available for users to choose to stay logged in.
  • In the event of a lost or changed smartphone after pairing with the OTP app, user MUST contact PTM Heldesk for verification and reactivation.
  • The use of 2FA will only use the Microsoft Authenticator app using OTP and a new code will be auto generate every 30 seconds. 
  • Please contact the PTM Helpdesk if you forgot your password or had access blocked due to multiple failed login attempts.
  • New password creation must be a minimum of 8 characters and a combination of one uppercase letter with a number/numeric and without a symbol or using a name/account.